The toggle chat availability option sets a member's availability status for chat interactions. New conversations will not be assigned to unavailable members.
Mark a member as Unavailable
Go to Members.
Go to the member whose availability you want to update.
To make a member unavailable, uncheck the toggle chat availability box.
Click on the checkbox inside the modal to unassign all assigned conversations to the member.
Click on Save changes.
Mark a member as Available
Go to Members.
Go to the member whose availability you want to update.
To make a member unavailable, check the toggle chat availability box.
Click on the checkbox inside the modal to unassign all assigned conversations to the member.
Click on Save changes.