NeetoChat Help Center

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NeetoChat

NeetoChat Help Center

NeetoChat

- What is a widget
- Customizing Chat Widget
- Installation using JavaScript snippet
- Installation & frameworks
- Skip pre-chat email question for logged-in users
- Using JavaScript to control NeetoChat widget
- Open a NeetoKB Article in the widget
- What's inside the Inbox section?
- How to assign an agent to a conversation
- What are Inbox views?
- How to create a custom view
- How to create a ticket on neetoDesk for a conversation
- How to download chat history
- How to close a conversation
- How to reopen a closed conversation
- How to private note to a conversation
- Supported attachments file types
- How to add a KB Article
- How to mention a member in the conversation
- Understanding ticket statuses in NeetoChat
- Visitors and leads
- How to create a new column
- What is Chat reports?
- Adding a new team member
- How to deactivate a member
- What is agent report
- What is toggle chat availability?
- Managing Team Members
- Managing the role of a team member
- Editing details of a team member
- Overview
- Post chat questions
- Change the color of your widget
- Pre chat questions
- Enable Chat only mode
- Enable hidden mode
- How to control visibility of the widget
- Canned Responses
- Fields
- How to create a custom status in NeetoChat
- Business hours
- Status of Agents
- Workload management
- Groups
- Chatbot overview
- Adding and managing workflows
- Node types
- Mapped fields
- APIs
- Automation Rules
- Greeting visitor
- What is IP Restriction and how enable it
- Adding an individual IP to allowed IP range
- Slack integration
- Zapier integration
- Microsoft Teams Integration
- Whatsapp Integration
- WhatsApp Business onboarding guidelines and usage
- GitHub Integration
- Notify agents after the wait time
- Notify visitor after the wait time
- Notification preferences
- Custom domains
- How to delete your account/workspace?
- How to change workspace name
- API Keys
- Creating a webhook
- Managing webhook deliveries
- Rate limits to prevent spam
- How to add a Ticket tag
- How to add a Contact tag

- What is a widget
- Customizing Chat Widget
- Visitors and leads
- How to create a new column
- What is Chat reports?
- Automation Rules
- Greeting visitor
- What is IP Restriction and how enable it
- Adding an individual IP to allowed IP range
- Notify agents after the wait time
- Notify visitor after the wait time
- Notification preferences
- Custom domains
- How to delete your account/workspace?
- How to change workspace name
- API Keys
- Creating a webhook
- Managing webhook deliveries
- Rate limits to prevent spam
- How to add a Ticket tag
- How to add a Contact tag

Knowledge Base
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Spam Prevention

Rate limits to prevent spam

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