The toggle chat availability option sets a member's availability status for chat interactions. New conversations will not be assigned to unavailable members.
How to mark a member as Unavailable:
Go to Members section in the navigation pane
Go to the member whose availability you want to update.
To make a member unavailable, uncheck the toggle chat availability box.
Click on the checkbox inside the modal to unassign all assigned conversations to the member.
Click on Save changes.
How to mark a member as Available:
Go to Members section in the navigation pane
Go to the member whose availability you want to update.
To make a member unavailable, check the toggle chat availability box.
Click on the checkbox inside the modal to unassign all assigned conversations to the member.
Click on Save changes.