What is toggle chat availability

The toggle chat availability option is used to set the availability status of a member for chat interactions. New conversations won't be assigned to unavailable members.

How to mark a member as Unavailable:

  1. Go to Members section in the navigation pane

  2. Go to the member whose availability you want to update.

  3. To make a member unavailable, uncheck the toggle chat availability box.

  4. Click on the checkbox inside the modal to unassign all assigned conversation to the member

  5. Click on Save changes

How to mark a member as Available:

  1. Go to Members section in the navigation pane

  2. Go to the member whose availability you want to update.

  3. To make a member unavailable, check the toggle chat availability box.

  4. Click on the checkbox inside the modal to unassign all assigned conversation to the member

  5. Click on Save changes