Open a NeetoKB Article in the widget

If you need to show a knowledge base article to a customer under certain conditions, you can use the NeetoChat widget with NeetoKB articles.

In your app, simply use the NeetoChat.contextualHelp.showKbArticle method to open a NeetoKB article in the NeetoChat widget by clicking a button or link.

Here's a guide on how to do this

  1. Find the link or permalink of the article you want to open from the NeetoKB article.

  2. Trigger NeetoChat.contextualHelp.showKbArticle(link/permalink) on the event to open the KB article.