Status of Agents

Active

Active agents are shown in Green Color. This means that you are online at the moment on the neetoChat application. The system can assign chats to the active agents by automation rules.

Away

Away agents are shown in Orange Color. This status informs other agents/admin that you aren’t available to chat and that you are busy working. Appear away is when the agent needs to work without responding right away.

Hence no further chat would be automatically assigned to that agent by the automation rule. However, an admin can still assign.

Offline

Offline agents are shown in Grey Color. Appear offline is when you want to indicate that you're not signed in to neetoChat, so will not be responding until you're back online. No chat will assign to offline agents by the automation rules.