Canned Responses

Canned responses can be thought of as quick action replies. These are readily available in the Inbox for an agent. In order to create a canned response:

  1. Go to Settings > General Settings > Canned responses.

  2. Click on Add canned response.

You can set the availability of the canned response as:

  • Myself: Only logged in user can see the canned response in inbox messenger.

  • All members : All the agents can see the canned response.

  • Members in team: Only members assigned to a team can see the canned response.

You can select an action or multiple actions from:

  • Add reply : Adds a reply which is entered in the text area.

  • Assign Member: Assigns the selected member to the conversation.

  • Assign Team: Assigns the selected team to the conversation.