How to create a new column

You can create a new column inside the contact database to display the information fetched from the customer.

Here's a step-by-step guide for creating a new column:

1. Go to Contact section.

2. Click on Columns icon.

3. Click on Add column button.

4. Add a name inside the Name field.

5. Specify the type of data that needs to be captured:

   • Text: If you select this option, the field will accept only alphanumeric values.

   • Number: If you select this option, the field will accept only numbers.

   • Date: If you select this option, the field will accept only the date format.

6. Specify the kind of field in the chat widget

   • Generic: If you select this option, the value needs to be entered from the member side in the conversation detail pane, and the question won't be displayed in the chat widget

   • Pre-chat Question: If you select this option, the question will be displayed in the chat widget before initiating the conversation.

   • Post chat Question: If you select this option, the question will be displayed in the chat widget after ending the conversation.

7. Click on Proceed button.