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NeetoChat Help Center

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NeetoChat

NeetoChat Help Center

NeetoChat

neetoChat Setup
- What is a widget
- Customizing Chat Widget
Widget Installation & Usage
- Installation using JavaScript snippet
- Installation & frameworks
- Skip pre-chat email question for logged-in users
- Using JavaScript to control NeetoChat widget
- Open a NeetoKB Article in the widget
Inbox section
- What's inside the Inbox section?
- How to assign an agent to a conversation
- What are Inbox views?
- How to create a custom view
- How to create a ticket on neetoDesk for a conversation
- How to download chat history
- How to close a conversation
- How to reopen a closed conversation
- How to private note to a conversation
- Supported attachments file types
- How to add a KB Article
- How to mention a member in the conversation
- Understanding ticket statuses in NeetoChat
Contacts
- Visitors and leads
- How to create a new column
Reports
- What is Chat reports?
Members
- Adding a new team member
- How to deactivate a member
- What is agent report
- What is toggle chat availability?
- Managing Team Members
- Managing the role of a team member
- Editing details of a team member
Widget Settings
- Overview
- Post chat questions
- Change the color of your widget
- Pre chat questions
- Enable Chat only mode
- Enable hidden mode
- How to control visibility of the widget
General Settings
- Canned Responses
- Fields
- How to create a custom status in NeetoChat
- Business hours
Member Settings
- Status of Agents
- Workload management
- Groups
Chatbot Settings
- Chatbot overview
- Adding and managing workflows
- Node types
- Mapped fields
- APIs
Automation Rules
- Automation Rules
- Greeting visitor
IP Restriction
- What is IP Restriction and how enable it
- Adding an individual IP to allowed IP range
Apps & Integrations
- Slack integration
- Zapier integration
- Microsoft Teams Integration
- Whatsapp Integration
- WhatsApp Business onboarding guidelines and usage
- GitHub Integration
Outbound Notification
- Notify agents after the wait time
- Notify visitor after the wait time
Agent Notification
- Notification preferences
Custom domains
- Custom domains
Account
- How to delete your account/workspace?
- How to change workspace name
Public API
- API Keys
Webhooks
- Creating a webhook
- Managing webhook deliveries
Spam Prevention
- Rate limits to prevent spam
Ticket tags
- How to add a Ticket tag
Contact tags
- How to add a Contact tag

neetoChat Setup
- What is a widget
- Customizing Chat Widget
Widget Installation & Usage
Inbox section
Contacts
- Visitors and leads
- How to create a new column
Reports
- What is Chat reports?
Members
Widget Settings
General Settings
Member Settings
Chatbot Settings
Automation Rules
- Automation Rules
- Greeting visitor
IP Restriction
- What is IP Restriction and how enable it
- Adding an individual IP to allowed IP range
Apps & Integrations
Outbound Notification
- Notify agents after the wait time
- Notify visitor after the wait time
Agent Notification
- Notification preferences
Custom domains
- Custom domains
Account
- How to delete your account/workspace?
- How to change workspace name
Public API
- API Keys
Webhooks
- Creating a webhook
- Managing webhook deliveries
Spam Prevention
- Rate limits to prevent spam
Ticket tags
- How to add a Ticket tag
Contact tags
- How to add a Contact tag

Knowledge Base

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Contacts

Visitors and leads How to create a new column

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