What are Inbox views

Here is the list of all the Default views and what they mean.

Open - This lists all open conversations.

Mentioned - The list of all open conversations where the logged-in agent is mentioned in some note.

Assigned to me - This lists all open conversations that are assigned to the logged-in agent.

Unassigned - This lists all open conversations that are not assigned to any agent.

Assigned - This lists all open conversations that are assigned to some agent.

Closed - This lists all closed conversations.

image
Inbox views